Service standards

A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances. National Defence (DND) has established service standards for all of its transfer payment programs.

DND is committed to adhering to the following transfer payment service standards:

  • acknowledging the receipt of a funding request within 7 calendar days
  • communicating a funding decision after receiving a completed application within 21 calendar days
  • issuing a payment following receipt of all required documentation within 60 calendar days

For more information about DND service standards or to discuss any concerns you may have, please contact the program manager.   

Service standard results by fiscal year

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