Contact us

Your questions and comments are important to us and we will address them as quickly as possible.

The answers to you questions may already be available on-line. We invite you to start by reading the Frequently Asked Questions (FAQs), where many of your questions may already have been answered. The Search function on the home page will also help you find specific information.

If you are a member of the public and have not found what you are looking for, please contact the Public Inquiries Desk.

Canadian Armed Forces jobs

Explore jobs with the Canadian Armed Forces (CAF), find out about career options, pay, and benefits. Find a recruiter near you.

Please visit our website: Canadian Armed Forces jobs.
Call a recruitment centre and speak with a recruiter: 1-800-856-8488.

Defence Learning Network (DLN)

To access the DLN:

For technical inquiries related to the DLN, please contact the DLN Helpdesk

Department of National Defence Civilian Careers

For inquiries about civilian careers at Department of National please visit GC Jobs.

History, Heritage and Recognition

The Directorate of History and Heritage (DHH) can help you with your questions or requests pertaining to operations database, dress and ceremonial, casualty identification, CF Museums and Music and other heritage-related questions. Please visit DHH's webpage for further details and submit an online request through their Contact Us link. You may also call (toll free) 1-877-741-8332 or write an email.

Additional Contact Information for Honours and Recognition

  • If you have questions pertaining to First World War, Second World War, Korea - Army, Navy, Air Force, Merchant Navy medal information
    Please contact Veteran Affairs Canada; Honours and Awards section
    • Call (toll free): 1-877-995-5003 or 1-866-522-2122, or
    • Email
  • If you have questions pertaining to the Canadian Volunteer Service Medal for Korea, 125th Anniversary Medal, Jubilee Medals, Civilian Bravery Awards, Protocols for Wearing Foreign Awards, please contact the Government House Chancellery of Orders & Decorations:
    • Call (toll free): 1-800-465-6890 or
    • Email
Military Careers Management

For inquiries about:

  • Severance pay;
  • Retirement leave;
  • Non Effective Strength personnel management;
  • Audits for Reserve Force Retirement Gratuity;
  • CF 54, Certificates of Service; and
  • Service Pins.

Mail:

National Defence Headquarters
101 Colonel By Drive, Ottawa, ON, K1A 0K2
Attention DMCA-4

Military Service Identification Card

If you are a retired member of the military (Regular or Reserve) and wish to obtain an identification card showing your military service in the Canadian Forces, the only card available is the CF One identification card. This card is provided by the Canadian Forces Morale and Welfare Services (CFMWS). Please visit the CFMWS website to apply for a card and read about the benefits it provides. In order to apply, you will need a proof of service.

This card is also available to any member of the military community. See the CFMWS website for further details.

Canadian Armed Forces Release/Severance Pay

For inquiries concerning military pay at release, including T4, payment of Canadian Armed Forces' Severance Pay and other Relevés:

Casualty Support Management

To obtain information, visit your local Integrated Personnel Support Centre (IPSC) or contact the Director Casualty Support Management (DCSM), as follows:

  • Phone
    • Canada wide toll free: 1-800-883-6094
    • National Capital Region: 613-995-1457
    • Worldwide via the Military network: CSN 995-1457
    • TTY/TDD: 1-800-467-9877
    • Contact a representative Monday to Friday from 8 am to 5 pm Eastern Standard Time. Our service standard is same day or next business day. All calls are confidential.
  • Email
Compensation and Benefits

Compensation-related inquiries for Department of National Defence employees.

Disability and Death Benefits

For inquiries on services to injured and retired military members and their families:

  • Call (toll Free): 1-800-883-6094 or
  • Email
Employee Assistance Program

DND’s Employee Assistance Program (EAP) provides confidential, voluntary and neutral support to civilian employees and their eligible family members who are experiencing personal or professional difficulties that may have an adverse effect on their personal well-being and/or work performance.

To obtain additional information on the services available through DND EAP, you may contact the Corporate EAP Office.

If you need immediate assistance, the Health Canada Employee Assistance Services (HC-EAS) provide 24/7 access to mental health professionals that can be reached at:

  • 1-800-268-7708
  • 1-800-567-5803 (for the hearing impaired)
Financial products and services to Canada’s military community (SISIP Financial)
  • For inquiries on financial products and services to both serving and released members of the Canadian Armed Forces and their families please call 1-800-267-6681 or visit SISIP Financial (www.sisip.com).

    Call (toll free):
    1-800-267-6681 or
  • Submit your inquiry online.

Locations

  • Bagotville: 418-677-3333
  • Borden: 705-424-2262
  • Cold Lake: 780-594-4562
  • Comox: 250-339-5942
  • Edmonton: 780-973-3130
  • Esquimalt: 250-363-3301
  • Gagetown: 506-357-3666
  • Greenwood: 902-765-6714
  • Halifax: 902-425-6926
  • Kingston: 613-547-1172
  • Ottawa: 613-233-2177
  • Petawawa: 613-687-0025
  • Shilo: 204-765-7120
  • St-Jean: 450-357-9595 or toll free 1-866-9595
  • St. John’s: 709-570-8480
  • Trenton: 613-965-4823
  • Valcartier: 418-844-0111 or toll free 1-866-844-0111
  • Winnipeg: 204-984-3222
Government of Canada pension centre – Canadian Armed Forces pensions

We invite you to contact us using your preferred means of communication, as follows:

Active, retired member and survivor

Telephone

  • Toll free: 1-800-267-0325
    Monday to Friday 8:00 a.m. to 4:00 p.m. (your local time)
  • Outside Canada and the United States: 613-946-1093 (collect calls accepted)
    Monday to Friday 8:00 a.m. to 4:00 p.m. (Eastern time), excluding Statutory holidays
  • Telephone teletype (TTY): 1-855-255-9935 (collect calls accepted)
    Monday to Friday 8:00 a.m. to 4:00 p.m. (Eastern time), excluding Statutory Holidays
  • Facsimile 418-566-2865

Note: Always include your pension number or service number when providing information by facsimile.

On-line or by email

In writing

Public Services and Procurement Canada
Government of Canada Pension Centre
Mail Facility PO Box 9500
Matane, Quebec  G4W 0H3

Note: Always include your pension number or service number when writing.

Information on the Client concern escalation process.

Privacy notice statement

Provision of the information is on a voluntary basis. We will use the information for the purpose of responding to your questions/comments, and to improve our Internet presence.

The information will be held in Public Works and Government Services Canada's Personal Information Bank number PWGSC PPU 115 (Internet Services), and retained according to the retention and disposal schedule established for this bank.

Your personal information is protected under the provisions of the Privacy Act. Under the Act, you have the right to request access to and correction of your personal information, if erroneous or incomplete.For more information about your rights, see Info Source. Info Source is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.

Military Records

To obtain military records, please visit Library and Archives Canada for details on how to submit your Access to Information request. Library and Archives Canada can also be reached by calling (toll free): 1-866-578-7777. 

If you recently retired, you may also submit a question pertaining to military records to DND’s Directorate of Military Careers Administration or by dialling 1-866-240-6726.

Occupational Health and Safety

Inquiries on Occupational Health and Safety within the Department of National Defence and the Canadian Forces.

Public Service and Military

Services and information

You will find information on several topics, including: Pay, pension and benefits, services and benefits for the military, finding a job, public service staffing and many other subjects.

Public Service Health Care Plan – Sunlife (civilians and veterans)

For inquiries on the Public Service Health Care Plan, which serves all Canadian Armed Forces pensioners, military members and civilians, administered by Sunlife:

  • Call (toll free): 1-888-757-7427 or
  • Email
Access to Information and Privacy (ATIP)
Canadian Forces Military Police Group

For Canadian Forces Provost Marshal and Canadian Forces Military Police Group inquiries:

Harmful and inappropriate sexual behavior
Media Queries

For representatives of the media officially employed as reporters and duly commissioned by a recognized media organization, submit your query to the Media Liaison Office (MLO):

Minister of National Defence

House of Commons
Ottawa, Ontario K1A 0A6 
Telephone: 613-996-3100 
Fax: 613-995-8189
Email: Minister of National Defence

Write to the Troops

The men and women of the Canadian Forces have demonstrated time and again that they will rise to any challenge. Let your Canadian Forces members know you appreciate their service by sending a message using this monitored message board.

Ombudsman for the Department of National Defence and the Canadian Forces

The Ombudsman investigates complaints from the Defence community and serves as a neutral third party on matters related to the Department of National Defence and the Canadian Armed Forces. He reports directly to the Minister of National Defence. Its role is to help individuals access existing channels of assistance or redress when they have a complaint or concern. It may also investigate and report publicly on matters affecting the welfare of military members and employees of the Department and others falling within his jurisdiction.

Operator – Department of National Defence

Call: 613-992-4581 or 613-992-4582

Unexploded Explosive Ordnance (UXO)

To find out what UXO is, where it may be located, and what to do if you encounter it.
How we protect Canadians from UXO.
Educational material for teachers and students.
Please visit: Unexploded Explosive Ordnance (UXO)

If you have found UXO or if this is an emergency, call 9-1-1 or your local police immediately.

If you would like additional information on the DND UXO and Legacy Sites Program, please contact us at UXOCanada@forces.gc.ca.

Whistleblowing

If you are a DND employee or a CAF member and you've become aware of wrongdoing, you have a responsibility to report that wrongdoing under the PSDPA or the Canadian Forces Disclosure Process: Report a Wrongdoing.

If you are subjected to any form of reprisal for having come forward in good faith to report a wrongdoing, email or call the Internal Disclosure Office:

  • Hotline in North America: 1-866-236-4445
  • Email
Public Inquiries

Mailing address:

Assistant Deputy Minister (Public Affairs)
Department of National Defence
National Defence Headquarters
Major-General George R. Pearkes Building
101 Colonel By Drive Ottawa, Ontario, Canada K1A 0K2

E-mail

Phone: 613-995-2534 / Toll free: 1-888-995-2534

TTY and/or TDD *: 1 800 467-9877 

* A TTY --or Teletypewriter, also known as a TDD or Telecommunications device for the deaf-- is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

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