Contact us

Your questions and comments are important to us and we will address them as quickly as possible.

The answers to you questions may already be available on-line. We invite you to start by reading the Frequently Asked Questions (FAQs), where many of your questions may already have been answered. The Search function on the home page will also help you find specific information.

If you are a member of the public and have not found what you are looking for, please contact the Public Inquiries Desk.

Access to Information and Privacy

  • Email:
  • Telephone: direct 613-992-0996, toll free 1-888-272-8207
  • Fax: 613-995-5777
  • TTY/TDD*: 1-800-467-9877

Government of Canada pension centre – Canadian Armed Forces pensions

We invite you to contact us using your preferred means of communication, as follows:

Active, retired member and survivor


  • Toll free:
    Monday to Friday 8:00 a.m. to 4:00 p.m. (your local time)
  • Outside Canada and the United States:
    613-946-1093 (collect calls accepted)
    Monday to Friday 8:00 a.m. to 4:00 p.m. (Eastern time)
    Excluding Statutory holidays
  • Telephone teletype (TTY):
    1-855-255-9935 (collect calls accepted)
    Monday to Friday 8:00 a.m. to 4:00 p.m. (Eastern time)
    Excluding Statutory Holidays


Note: Always include your pension number or service number when providing information by facsimile.

On-line or by e-mail

General inquiry

In writing

  • Public Services and Procurement Canada
    Government of Canada Pension Centre
    Mail Facility PO Box 9500
    Matane, Quebec G4W 0H3

Note: Always include your pension number or service number when writing.

Information on the Client concern escalation process 

Privacy notice statement

Provision of the information is on a voluntary basis. We will use the information for the purpose of responding to your questions/comments, and to improve our Internet presence.

The information will be held in Public Works and Government Services Canada's Personal Information Bank number PWGSC PPU 115 (Internet Services), and retained according to the retention and disposal schedule established for this bank.

Your personal information is protected under the provisions of the Privacy Act. Under the Act, you have the right to request access to and correction of your personal information, if erroneous or incomplete.

For more information about your rights, see Info Source. Info Source is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.

Canadian Armed Forces Recruitment

For inquiries about recruitment in, and employment with, the Canadian Armed Forces:
Call (Toll Free): 1-800-856-8488 or contact Recruitment Help.

Canadian Armed Forces Release/Severance Pay

For inquiries concerning military pay at release, including T4, payment of Canadian Armed Forces' Severance Pay and other Relevés:
Call (toll free):1-800-773-7705 or

Canadian Forces Military Police Group

For Canadian Forces Provost Marshal and Canadian Forces Military Police Group inquiries:
Call: 613-949-1000

Canadian Forces Military Police Group Contacts

Casualty Support Management

To obtain information, visit your local Integrated Personnel Support Centre (IPSC) or contact the Director Casualty Support Management (DCSM), as follows:

  • Phone
    • Canada wide toll free: 1-800-883-6094
    • National Capital Region: 613-995-1457
    • Worldwide via the Military network: CSN 995-1457
    • TTY/TDD: 1-800-467-9877
    • Contact a representative Monday to Friday from 8 am to 5 pm Eastern Standard Time. Our service standard is same day or next business day. All calls are confidential.
  • Email

Compensation and Benefits 

For compensation-related inquiries for Department of National Defence employees;

Department of National Defence Civilian Careers

For inquiries about civilian careers at Department of National;

Disability and Death Benefits

For inquiries on services to injured and retired military members and their families:
Call (toll Free): 1-800-883-6094 or

Defence Learning Network (DLN)

To access the DLN please visit the appropriate site below.

For technical inquiries related to the DLN, please contact the DLN Helpdesk:


Employee Assistance Program

DND’s Employee Assistance Program (EAP) provides confidential, voluntary and neutral support to civilian employees and their eligible family members who are experiencing personal or professional difficulties that may have an adverse effect on their personal well-being and/or work performance.

To obtain additional information on the services available through DND EAP, you may contact the Corporate EAP Office at HRC.EAP-PAE@FORCES.GC.CA.

If you need immediate assistance, the Health Canada Employee Assistance Services (HC-EAS) provide 24/7 access to mental health professionals that can be reached at:

1-800-567-5803 (for the hearing impaired)

Harmful and inappropriate sexual behavior

Insurance Plan Services

For inquiries on the Service Income Security Insurance Plan, which provides financial products and services to both serving and released members of the Canadian Armed Forces and their families;

Call (toll free):
1-800-267-6681 or
Submit your inquiry online, by filling out this form.


  • Bagotville: 418-677-3333
  • Borden: 705-424-2262
  • Cold Lake: 780-594-4562
  • Comox: 250-339-5942
  • Edmonton: 780-973-3130
  • Esquimalt: 250-363-3301
  • Gagetown: 506-357-3666
  • Greenwood: 902-765-6714
  • Halifax: 902-425-6926
  • Kingston: 613-547-1172
  • Ottawa: 613-233-2177
  • Petawawa: 613-687-0025
  • Shilo: 204-765-7120
  • St-Jean: 450-357-9595 or toll free 1-866-9595
  • St. John’s: 709-570-8480
  • Trenton: 613-965-4823
  • Valcartier: 418-844-0111 or toll free 1-866-844-0111
  • Winnipeg: 204-984-3222

Medals, Honours and Recognition

For Canadian Armed Forces honours and recognition policy inquiries as well as inquiries about Canadian Armed Forces service medals;
Call (toll Free): 1-877-741-8332 or
Email: DH& 


Additional Contact Information for Honours and Recognition

Media Queries

For representatives of the media officially employed as reporters and duly commissioned by a recognized media organization, submit your query to the Media Liaison Office (MLO)

Call (toll free):
Online form:

Additional Media Contacts

Media may also consult the following lists to contact the appropriate local public affairs officers: Media Contacts - DND/CAF Public Affairs Contacts

Military Careers Management

For inquiries about:

  • Severance pay;
  • Retirement leave;
  • Non Effective Strength personnel management;
  • Audits for Reserve Force Retirement Gratuity;
  • CF 54, Certificates of Service; and
  • Service Pins.



  • National Defence Headquarters
    101 Colonel By Drive, Ottawa, ON, K1A 0K2
    Attention DMCA-4

Many Military Records are held by Library and Archives Canada (LAC). Visit Library and Archives Canada to find out more about records held at LAC or call (toll free): 1-866-578-7777.  

Occupational Health and Safety

For inquiries on Occupational Health and Safety within the Department of National Defence and the Canadian Forces:

Ombudsman for the Department of National Defence and the Canadian Forces

The Ombudsman investigates complaints from the Defence community and serves as a neutral third party on matters related to the Department of National Defence and the Canadian Armed Forces. He reports directly to the Minister of National Defence. Its role is to help individuals access existing channels of assistance or redress when they have a complaint or concern. It may also investigate and report publicly on matters affecting the welfare of military members and employees of the Department and others falling within his jurisdiction.

Operator – Department of National Defence 

Call: 613-992-4581 or 613-992-4582

Public Service Health Care Plan – Sunlife (civilians and veterans)

For inquiries on the Public Service Health Care Plan, which serves all Canadian Armed Forces pensioners, military members and civilians, Administered by Sunlife:

Call (toll free): 1-888-757-7427 or

Service Records

Service records of retired or released CAF members are kept at DND for only a few years before they are sent to Library and Archives Canada. So if you recently retired or have recently been released from the CAF, and suspect your records might not yet be held at Library and Archives Canada, you may contact the DND Directorate of Military Careers Administration to obtain your records by dialling 1-866-240-6726 or emailing

However, most military records may be obtained through Library and Archives Canada, including at the following Library and Archives sub-site: You may call Library and Archives by dialing 1-866-578-7777 for assistance. Library and Archives Canada is the federal government department that preserves and makes accessible the documentary heritage of Canada. It also serves as the continuing memory of the Government of Canada and its institutions. As such, Library and Archives Canada holds extensive collections of military records.


If you are a DND employee or a CAF member and you've become aware of wrongdoing, you have a responsibility to report that wrongdoing under the PSDPA or the Canadian Forces Disclosure Process: Report a Wrongdoing.

If you are subjected to any form of reprisal for having come forward in good faith to report a wrongdoing, email or call the Internal Disclosure Office:
Hotline in North America: 1-866-236-4445

 Write to the Troops

The men and women of the Canadian Forces have demonstrated time and again that they will rise to any challenge. Let your Canadian Forces members know you appreciate their service by sending a message using this monitored message board.


Public Inquiries

Mailing Address:

Assistant Deputy Minister (Public Affairs)
Department of National Defence
National Defence Headquarters
Major-General George R. Pearkes Building
101 Colonel By Drive Ottawa, Ontario, Canada
K1A 0K2

E-mail Address:

Phone: 613-995-2534 / Toll free: 1-888-995-2534
TTY and/or TDD *: 1 800 467-9877 

* A TTY --or Teletypewriter, also known as a TDD or Telecommunications device for the deaf-- is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

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